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  1. 1

    Services marketing people, technology, strategy by Lovelock, Christopher H., Wirtz, Jochen

    Published 2022
    Book

    Services marketing people, technology, strategy
  2. 2

    Services marketing people, technology, strategy by Wirts, Jochen, Lovelock, Christopher H.

    Published 2022
    Book

    Services marketing people, technology, strategy
  3. 3

    A case study of the customer-centric business model transformations of Baguio City accommodation establishments in response to the Covid-19 Pandemic by Buhangin, Chrystel Rane O., Gutierrez, Alvin Cyril M.

    Published 2022
    Thesis

    A case study of the customer-centric business model transformations of Baguio City accommodation establishments in response to the Covid-19 Pandemic
  4. 4

    A dynamic threshold-based customer redirection rule for minimizing customer transfer costs in bike-sharing systems by Lorenzo, Simon Anthony

    Published in Philippine Engineering Journal (2021)
    Article

    A dynamic threshold-based customer redirection rule for minimizing customer transfer costs in bike-sharing systems
  5. 5

    Managing hospitality organizations achieving excellence in the guest experience by Ford, Robert C. 1945-, Sturman, Michael C.

    Published 2020
    Book

    Managing hospitality organizations achieving excellence in the guest experience
  6. 6

    Front office operations a guide to effective customer service by Bajao, Grayfield T., Osorio, Rene D.

    Published 2020
    Book

    Front office operations a guide to effective customer service
  7. 7

    Managing design conversations, project controls and best practices for commercial design and construction projects

    Published 2019
    Book

    Managing design conversations, project controls and best practices for commercial design and construction projects
  8. 8

    Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

    Published 2018
    Book

    Services marketing integrating customer focus across the firm
  9. 9

    Measuring service quality in banks the Philippine experience by Talavera, Ma. Gloria V.

    Published 2018
    Book

    Measuring service quality in banks the Philippine experience
  10. 10

    Behavioral finance for private banking from the art of advice to the science of advice by Bachmann, Kremena, De Giorgi, Enrico G. 1975-, Hens, Thorsten

    Published 2018
    Book

    Behavioral finance for private banking from the art of advice to the science of advice
  11. 11

    Designing for service key issues and new directions

    Published 2017
    Book

    Designing for service key issues and new directions
  12. 12

    Excellence in managing worldwide customer relationships by Cook, Thomas A. 1953-

    Published 2017
    Book

    Excellence in managing worldwide customer relationships
  13. 13

    The Routledge handbook of hospitality studies

    Published 2017
    Book

    The Routledge handbook of hospitality studies
  14. 14

    The Routledge handbook of consumer behaviour in hospitality and tourism

    Published 2017
    Book

    The Routledge handbook of consumer behaviour in hospitality and tourism
  15. 15

    Service management an integrated approach

    Published 2017
    Book

    Service management an integrated approach
  16. 16

    Yes! on demand how to create winning, customized library service by Middleton, Kathy L.

    Published 2017
    Book

    Yes! on demand how to create winning, customized library service
  17. 17

    What customers crave how to create relevant and memorable experiences at every touchpoint by Webb, Nicholas J. 1958-

    Published 2017
    Available for University of the Philippines Baguio via Gale eBooks. Click here to access
    Electronic Resource

    What customers crave how to create relevant and memorable experiences at every touchpoint
  18. 18

    Supply chain management strategy, planning, and operation by Chopra, Sunil 1960-, Meindl, Peter 1970-

    Published 2016
    Book

    Supply chain management strategy, planning, and operation
  19. 19

    Stellar customer service training library staff to exceed expectations

    Published 2016
    Book

    Stellar customer service training library staff to exceed expectations
  20. 20

    Customer service in academic libraries

    Published 2016
    Book

    Customer service in academic libraries

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