Room service management by Juyal, Deepak

Services marketing people, technology, strategy by Lovelock, Christopher H., Wirtz, Jochen

Services marketing people, technology, strategy by Wirts, Jochen, Lovelock, Christopher H.

A case study of the customer-centric business model transformations of Baguio City accommodation establishments in response to the Covid-19 Pandemic by Buhangin, Chrystel Rane O., Gutierrez, Alvin Cyril M.

A dynamic threshold-based customer redirection rule for minimizing customer transfer costs in bike-sharing systems by Lorenzo, Simon Anthony

Managing hospitality organizations achieving excellence in the guest experience by Ford, Robert C. (Robert Clayton) 1945-, Sturman, Michael C. (Michael Craig)

Front office operations a guide to effective customer service by Bajao, Grayfield T., Osorio, Rene D.

Managing design conversations, project controls and best practices for commercial design and construction projects

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Behavioral finance for private banking from the art of advice to the science of advice by Bachmann, Kremena, De Giorgi, Enrico G. 1975-, Hens, Thorsten

Measuring service quality in banks the Philippine experience by Talavera, Ma. Gloria V.

Excellence in managing worldwide customer relationships by Cook, Thomas A. 1953-

The Routledge handbook of hospitality studies

Service management an integrated approach

The Routledge handbook of consumer behaviour in hospitality and tourism

Yes! on demand how to create winning, customized library service by Middleton, Kathy L.

Designing for service key issues and new directions

What customers crave how to create relevant and memorable experiences at every touchpoint by Webb, Nicholas J. 1958-

Available for University of the Philippines Baguio via Gale eBooks. Click here to access

Customer service in academic libraries

Stellar customer service training library staff to exceed expectations