Services marketing integrating customer focus across the firm by Zeithaml, Valarie A., Bitner, Mary Jo, Gremler, Dwayne D.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

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Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm by Zeithaml, Valerie A

Services marketing integrating customer focus across the firm by Zeithaml, Valarie A.

Services marketing integrating customer focus across the firm by Zeithaml, Valarie a.

Services marketing by Zeithaml, Valarie A.