Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Detaylı Bibliyografya
Yazar:	Ballecer, Juan Emmanuel Villanueva (Yazar)
Diğer Yazarlar:	Mananghaya, Dr. Rufino (adviser.)
Materyal Türü:	Tez
Dil:	English
Baskı/Yayın Bilgisi:	Quezon City University of the Philippines Diliman 2005
Konular:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.