Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Podrobná bibliografie
Hlavní autor:	Ballecer, Juan Emmanuel Villanueva (Autor)
Další autoři:	Mananghaya, Dr. Rufino (adviser.)
Médium:	Diplomová práce
Jazyk:	English
Vydáno:	Quezon City University of the Philippines Diliman 2005
Témata:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.