Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Библиографические подробности
Главный автор:	Ballecer, Juan Emmanuel Villanueva (Автор)
Другие авторы:	Mananghaya, Dr. Rufino (adviser.)
Формат:	Диссертация
Язык:	English
Опубликовано:	Quezon City University of the Philippines Diliman 2005
Предметы:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.