Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Bibliografiske detaljer
Hovedforfatter:	Ballecer, Juan Emmanuel Villanueva (Author)
Andre forfattere:	Mananghaya, Dr. Rufino (adviser.)
Format:	Thesis
Sprog:	English
Udgivet:	Quezon City University of the Philippines Diliman 2005
Fag:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.