Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Opis bibliograficzny
1. autor:	Ballecer, Juan Emmanuel Villanueva (Autor)
Kolejni autorzy:	Mananghaya, Dr. Rufino (adviser.)
Format:	Praca dyplomowa
Język:	English
Wydane:	Quezon City University of the Philippines Diliman 2005
Hasła przedmiotowe:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.