Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Bibliographic Details
Main Author: Ballecer, Juan Emmanuel Villanueva (Author)
Other Authors: Mananghaya, Dr. Rufino (adviser.)
Format: Thesis
Language:English
Published: Quezon City University of the Philippines Diliman 2005
Subjects:
Customer relations > Management > Computer programs.
Call centers > Philippines.
NICE Universe Quality Monitoring System.
Pantheon Asia, Inc.