Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Xehetasun bibliografikoak
Egile nagusia:	Ballecer, Juan Emmanuel Villanueva (Egilea)
Beste egile batzuk:	Mananghaya, Dr. Rufino (adviser.)
Formatua:	Tesis
Hizkuntza:	ingelesa
Argitaratua:	Quezon City University of the Philippines Diliman 2005
Gaiak:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.