Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Bibliografiset tiedot
Päätekijä: Ballecer, Juan Emmanuel Villanueva (Tekijä)
Muut tekijät: Mananghaya, Dr. Rufino (adviser.)
Aineistotyyppi: Opinnäyte
Kieli:English
Julkaistu: Quezon City University of the Philippines Diliman 2005
Aiheet:
Customer relations > Management > Computer programs.
Call centers > Philippines.
NICE Universe Quality Monitoring System.
Pantheon Asia, Inc.