Evaluation of the impact of the NICE Universe Quality Monitoring System in a Call Center

Dades bibliogràfiques
Autor principal:	Ballecer, Juan Emmanuel Villanueva (Autor)
Altres autors:	Mananghaya, Dr. Rufino (adviser.)
Format:	Thesis
Idioma:	English
Publicat:	Quezon City University of the Philippines Diliman 2005
Matèries:	Customer relations > Management > Computer programs. Call centers > Philippines. NICE Universe Quality Monitoring System. Pantheon Asia, Inc.