An evaluation of the impact of moving customer service online the e-GSIS experience

The main objective of this project is to investigate the development of online services as a new technology that suggests a potential for more efficient and user-centered manner of delivering services in the milieu of Philippine government bureaucracy. Government agencies and institutions have a rep...

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Autore principale: Constantino, Vilma M. (Autore)
Altri autori: Mananghaya, Rufino (adviser.)
Natura: Tesi
Lingua:English
Pubblicazione: Quezon City University of the Philippines Diliman 2004
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