An evaluation of the impact of moving customer service online the e-GSIS experience

The main objective of this project is to investigate the development of online services as a new technology that suggests a potential for more efficient and user-centered manner of delivering services in the milieu of Philippine government bureaucracy. Government agencies and institutions have a rep...

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Bibliographic Details

Main Author:	Constantino, Vilma M. (Author)
Other Authors:	Mananghaya, Rufino (adviser.)
Resource Type:	Thesis
Language:	English
Published:	Quezon City University of the Philippines Diliman 2004
Subjects:	Customer service online. e-GSIS experience. Customer services > Philippines. Public online services.