A guide to computer user support for help desk & support specialists

Détails bibliographiques
Auteur principal:	Beisse, Fred
Format:	Livre
Langue:	English
Publié:	Australia Course Technology, Cengage Learning c2013.
Édition:	5th ed., International ed.
Sujets:	End-user computing > Management. Information technology > Management. Microcomputers > Maintenance and repair. Computer industry > Customer services. Computer technical support > Customer services > Handbooks, manuals, etc.