A guide to computer user support for help desk & support specialists

Podrobná bibliografie
Hlavní autor:	Beisse, Fred
Médium:	Kniha
Jazyk:	English
Vydáno:	Australia Course Technology, Cengage Learning c2013.
Vydání:	5th ed., International ed.
Témata:	End-user computing > Management. Information technology > Management. Microcomputers > Maintenance and repair. Computer industry > Customer services. Computer technical support > Customer services > Handbooks, manuals, etc.