How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Chi tiết về thư mục
Xuất bản năm:Journal of marketing V. 76, 1 (2012).
Tác giả chính: Wa Chan, Kimmy
Định dạng: Bài viết
Ngôn ngữ:English
Những chủ đề:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.