How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Bibliographic Details
Published in:Journal of marketing V. 76, 1 (2012).
Main Author: Wa Chan, Kimmy
Format: Article
Language:English
Subjects:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.