How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Bibliografiska uppgifter
I publikationen:Journal of marketing V. 76, 1 (2012).
Huvudupphovsman: Wa Chan, Kimmy
Materialtyp: Artikel
Språk:English
Ämnen:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.