How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Detalhes bibliográficos
Publicado no:Journal of marketing V. 76, 1 (2012).
Autor principal: Wa Chan, Kimmy
Formato: Artigo
Idioma:English
Assuntos:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.