How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Bibliografische gegevens
Gepubliceerd in:Journal of marketing V. 76, 1 (2012).
Hoofdauteur: Wa Chan, Kimmy
Formaat: Artikel
Taal:English
Onderwerpen:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.