How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Dettagli Bibliografici
Pubblicato in:Journal of marketing V. 76, 1 (2012).
Autore principale: Wa Chan, Kimmy
Natura: Articolo
Lingua:English
Soggetti:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.