How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Bibliografski detalji
Izdano u:Journal of marketing V. 76, 1 (2012).
Glavni autor: Wa Chan, Kimmy
Format: Članak
Jezik:English
Teme:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.