How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

מידע ביבליוגרפי
הוצא לאור ב:Journal of marketing V. 76, 1 (2012).
מחבר ראשי: Wa Chan, Kimmy
פורמט: Article
שפה:English
נושאים:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.