How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Détails bibliographiques
Publié dans:Journal of marketing V. 76, 1 (2012).
Auteur principal: Wa Chan, Kimmy
Format: Article
Langue:English
Sujets:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.