How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Bibliografiset tiedot
Julkaisussa:Journal of marketing V. 76, 1 (2012).
Päätekijä: Wa Chan, Kimmy
Aineistotyyppi: Artikkeli
Kieli:English
Aiheet:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.