How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Xehetasun bibliografikoak
Argitaratua izan da:Journal of marketing V. 76, 1 (2012).
Egile nagusia: Wa Chan, Kimmy
Formatua: Artikulua
Hizkuntza:English
Gaiak:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.