How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

Manylion Llyfryddiaeth
Cyhoeddwyd yn:Journal of marketing V. 76, 1 (2012).
Prif Awdur: Wa Chan, Kimmy
Fformat: Erthygl
Iaith:English
Pynciau:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.