How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

How can stressed employees deliver better customer service? The underlying self-regulation depletion mechanism.

التفاصيل البيبلوغرافية
الحاوية / القاعدة:Journal of marketing V. 76, 1 (2012).
المؤلف الرئيسي: Wa Chan, Kimmy
التنسيق: مقال
اللغة:English
الموضوعات:
Customer service.
Stress.
Self-control.
Motivation.
Employee attitude.