The quality library a guide to staff-driven improvement, better efficiency, and happier customers

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

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Detalhes bibliográficos
Autor principal: Laughlin, Sara 1949-
Outros Autores: Wilson, Ray W.
Formato: Livro
Idioma:English
Publicado em: Chicago American Library Association 2008.
Assuntos:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.