The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Bibliografiske detaljer
Hovedforfatter:	Laughlin, Sara 1949-
Andre forfattere:	Wilson, Ray W.
Format:	Bog
Sprog:	English
Udgivet:	Chicago American Library Association 2008.
Fag:	Library administration > United States. Total quality management > United States. Library planning > United States. Customer services > United States.