The quality library a guide to staff-driven improvement, better efficiency, and happier customers

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

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書目詳細資料
主要作者: Laughlin, Sara 1949-
其他作者: Wilson, Ray W.
格式: 圖書
語言:English
出版: Chicago American Library Association 2008.
主題:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.