The quality library a guide to staff-driven improvement, better efficiency, and happier customers

The quality library a guide to staff-driven improvement, better efficiency, and happier customers

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Detalles Bibliográficos
Autor principal: Laughlin, Sara 1949-
Otros Autores: Wilson, Ray W.
Formato: Libro
Lenguaje:English
Publicado: Chicago American Library Association 2008.
Materias:
Library administration > United States.
Total quality management > United States.
Library planning > United States.
Customer services > United States.