The quality library a guide to staff-driven improvement, better efficiency, and happier customers

书目详细资料
主要作者:	Laughlin, Sara 1949-
其他作者:	Wilson, Ray W.
格式:	图书
语言:	英语
出版:	Chicago American Library Association 2008.
主题:	Library administration > United States. Total quality management > United States. Library planning > United States. Customer services > United States.