The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Bibliografische gegevens
Hoofdauteur:	Laughlin, Sara 1949-
Andere auteurs:	Wilson, Ray W.
Formaat:	Boek
Taal:	English
Gepubliceerd in:	Chicago American Library Association 2008.
Onderwerpen:	Library administration > United States. Total quality management > United States. Library planning > United States. Customer services > United States.