The quality library a guide to staff-driven improvement, better efficiency, and happier customers

Opis bibliograficzny
1. autor:	Laughlin, Sara 1949-
Kolejni autorzy:	Wilson, Ray W.
Format:	Książka
Język:	English
Wydane:	Chicago American Library Association 2008.
Hasła przedmiotowe:	Library administration > United States. Total quality management > United States. Library planning > United States. Customer services > United States.