On the importance of complaint handling design A multi-level analysis of the impact.
Published in: | Journal of the academy of marketing science V. 38, 3 (2010). |
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Main Author: | |
Format: | Article |
Language: | English |
Subjects: |
Published in: | Journal of the academy of marketing science V. 38, 3 (2010). |
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Main Author: | |
Format: | Article |
Language: | English |
Subjects: |