Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

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Pubblicato in:Journal of consumer research V. 37, 1-4,6 (2010).
Autore principale: Porath, Christine
Natura: Articolo
Lingua:English
Soggetti:
Impact analysis.
Consumer behavior.
Corporate image.
Anger.
Employee attitude.