Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Bibliographische Detailangaben
Veröffentlicht in:	Journal of consumer research V. 37, 1-4,6 (2010).
1. Verfasser:	Porath, Christine
Format:	Artikel
Sprache:	English
Schlagworte:	Impact analysis. Consumer behavior. Corporate image. Anger. Employee attitude.