Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

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书目详细资料
发表在:Journal of consumer research V. 37, 1-4,6 (2010).
主要作者: Porath, Christine
格式: 文件
语言:English
主题:
Impact analysis.
Consumer behavior.
Corporate image.
Anger.
Employee attitude.