Witnessing incivility among employees effects on consumer anger and negative inferences about companies.
| izdano v: | Journal of consumer research V. 37, 1-4,6 (2010). |
|---|---|
| Glavni avtor: | |
| Format: | Article |
| Jezik: | English |
| Teme: |
| izdano v: | Journal of consumer research V. 37, 1-4,6 (2010). |
|---|---|
| Glavni avtor: | |
| Format: | Article |
| Jezik: | English |
| Teme: |