Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

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Detalles Bibliográficos
Publicado en:Journal of consumer research V. 37, 1-4,6 (2010).
Autor Principal: Porath, Christine
Formato: Artigo
Idioma:English
Subjects:
Impact analysis.
Consumer behavior.
Corporate image.
Anger.
Employee attitude.