Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Taispeáin gach leagan (2)
Sonraí bibleagrafaíochta
Foilsithe in:Journal of consumer research V. 37, 1-4,6 (2010).
Príomhchruthaitheoir: Porath, Christine
Formáid: Alt
Teanga:English
Ábhair:
Impact analysis.
Consumer behavior.
Corporate image.
Anger.
Employee attitude.