Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Näytä kaikki versiot (2)
Bibliografiset tiedot
Julkaisussa:Journal of consumer research V. 37, 1-4,6 (2010).
Päätekijä: Porath, Christine
Aineistotyyppi: Artikkeli
Kieli:English
Aiheet:
Impact analysis.
Consumer behavior.
Corporate image.
Anger.
Employee attitude.