Witnessing incivility among employees effects on consumer anger and negative inferences about companies.
| Publicado en: | Journal of consumer research V. 37, 1-4,6 (2010). |
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| Autor principal: | |
| Formato: | Artículo |
| Lenguaje: | English |
| Materias: |
| Publicado en: | Journal of consumer research V. 37, 1-4,6 (2010). |
|---|---|
| Autor principal: | |
| Formato: | Artículo |
| Lenguaje: | English |
| Materias: |