Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Witnessing incivility among employees effects on consumer anger and negative inferences about companies.

Show all versions (2)
Bibliografiske detaljer
Udgivet i:Journal of consumer research V. 37, 1-4,6 (2010).
Hovedforfatter: Porath, Christine
Format: Article
Sprog:English
Fag:
Impact analysis.
Consumer behavior.
Corporate image.
Anger.
Employee attitude.