Service quality, relational benefits and customer loyalty in a non-western context.

Service quality, relational benefits and customer loyalty in a non-western context.

Detalhes bibliográficos
Publicado no:SAM advanced management journal V. 75, 1-4 (2010).
Autor principal: Yacout, Omneya Mokhtar
Formato: Artigo
Idioma:English
Assuntos:
Likert scale.
Brand loyalty.
Quality of service.
Trust.
Regression analysis.
Family physicians.