Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.
| izdano v: | Academy of management journal V. 52, 1-6 (2009). |
|---|---|
| Glavni avtor: | |
| Format: | Article |
| Jezik: | English |
| Teme: |
| izdano v: | Academy of management journal V. 52, 1-6 (2009). |
|---|---|
| Glavni avtor: | |
| Format: | Article |
| Jezik: | English |
| Teme: |