Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Bibliografiska uppgifter
I publikationen:Academy of management journal V. 52, 1-6 (2009).
Huvudupphovsman: Groth, Markus
Materialtyp: Artikel
Språk:English
Ämnen:
Employee attitude.
Service Industries.
Consumer attitudes.
Quality of service.
Impact analysis.