Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Xehetasun bibliografikoak
Argitaratua izan da:Academy of management journal V. 52, 1-6 (2009).
Egile nagusia: Groth, Markus
Formatua: Artikulua
Hizkuntza:English
Gaiak:
Employee attitude.
Service Industries.
Consumer attitudes.
Quality of service.
Impact analysis.