Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.
| Izdano u: | Academy of management journal V. 52, 1-6 (2009). |
|---|---|
| Glavni autor: | |
| Format: | Članak |
| Jezik: | English |
| Teme: |
| Izdano u: | Academy of management journal V. 52, 1-6 (2009). |
|---|---|
| Glavni autor: | |
| Format: | Članak |
| Jezik: | English |
| Teme: |