Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.
| Published in: | Academy of management journal V. 52, 1-6 (2009). |
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| Main Author: | |
| Format: | Article |
| Language: | English |
| Subjects: |
| Published in: | Academy of management journal V. 52, 1-6 (2009). |
|---|---|
| Main Author: | |
| Format: | Article |
| Language: | English |
| Subjects: |