Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Podrobná bibliografie
Vydáno v:Academy of management journal V. 52, 1-6 (2009).
Hlavní autor: Groth, Markus
Médium: Článek
Jazyk:English
Témata:
Employee attitude.
Service Industries.
Consumer attitudes.
Quality of service.
Impact analysis.