Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Detalles Bibliográficos
Publicado en:Academy of management journal V. 52, 1-6 (2009).
Autor principal: Groth, Markus
Formato: Artículo
Lenguaje:English
Materias:
Employee attitude.
Service Industries.
Consumer attitudes.
Quality of service.
Impact analysis.