Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.

Opis bibliograficzny
Wydane w:Academy of management journal V. 52, 1-6 (2009).
1. autor: Groth, Markus
Format: Artykuł
Język:English
Hasła przedmiotowe:
Employee attitude.
Service Industries.
Consumer attitudes.
Quality of service.
Impact analysis.