Customer reactions to emotional labor The roles of employee acting strategies and customer detection accuracy.
| Udgivet i: | Academy of management journal V. 52, 1-6 (2009). |
|---|---|
| Hovedforfatter: | |
| Format: | Article |
| Sprog: | English |
| Fag: |
| Udgivet i: | Academy of management journal V. 52, 1-6 (2009). |
|---|---|
| Hovedforfatter: | |
| Format: | Article |
| Sprog: | English |
| Fag: |