Tracing the path between coaching and performance a study of coaching in an inbound call center program
"The study's mileu was set in an inbound call center program. A survey was administered to 61 agents to measure the variables of coaching frequency, coaching duration, Coaching content, Coach Competency Perception, Coaching Resources, Coaching Recipient's Efficacy and Coach-Coachee Re...
| Yazar: | |
|---|---|
| Materyal Türü: | Tez |
| Dil: | English |
| Baskı/Yayın Bilgisi: |
2009.
|
| Konular: |