Tracing the path between coaching and performance a study of coaching in an inbound call center program

"The study's mileu was set in an inbound call center program. A survey was administered to 61 agents to measure the variables of coaching frequency, coaching duration, Coaching content, Coach Competency Perception, Coaching Resources, Coaching Recipient's Efficacy and Coach-Coachee Re...

पूर्ण विवरण

ग्रंथसूची विवरण
मुख्य लेखक: Sy Su, Chadwick Co 1981-
स्वरूप: थीसिस
भाषा:English
प्रकाशित: 2009.
विषय: