Tracing the path between coaching and performance a study of coaching in an inbound call center program
"The study's mileu was set in an inbound call center program. A survey was administered to 61 agents to measure the variables of coaching frequency, coaching duration, Coaching content, Coach Competency Perception, Coaching Resources, Coaching Recipient's Efficacy and Coach-Coachee Re...
Autor principal: | |
---|---|
Formato: | Thesis |
Idioma: | English |
Publicado em: |
2009.
|
Assuntos: |