Tracing the path between coaching and performance a study of coaching in an inbound call center program

"The study's mileu was set in an inbound call center program. A survey was administered to 61 agents to measure the variables of coaching frequency, coaching duration, Coaching content, Coach Competency Perception, Coaching Resources, Coaching Recipient's Efficacy and Coach-Coachee Re...

詳細記述

書誌詳細
第一著者: Sy Su, Chadwick Co 1981-
フォーマット: 学位論文
言語:English
出版事項: 2009.
主題: