Success at the enquiry desk successful enquiry answering - every time

Success at the enquiry desk successful enquiry answering - every time

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Detalles Bibliográficos
Autor principal: Owen, Tim Buckley 1948-
Formato: Libro
Lenguaje:English
Publicado: London Facet Pub. 2006.
Edición:5th ed.
Materias:
Reference services (Libraries) > Great Britain.
Information services > Quality control.
Libraries > Customer services.
Reference services.