Success at the enquiry desk successful enquiry answering - every time

Success at the enquiry desk successful enquiry answering - every time

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Bibliographic Details
Main Author: Owen, Tim Buckley 1948-
Format: Book
Language:English
Published: London Facet Pub. 2006.
Edition:5th ed.
Subjects:
Reference services (Libraries) > Great Britain.
Information services > Quality control.
Libraries > Customer services.
Reference services.